Returns and Refunds Policy

At Mushroom Chocolate Shop, we are committed to providing you with the highest quality products and customer service. If you are not completely satisfied with your purchase, we offer a hassle-free returns and refunds policy to ensure your peace of mind.

Return Eligibility

To be eligible for a return, please ensure the following:

• The item(s) must be returned within 30 days of receipt.
• The item(s) must be in their original packaging and unused condition.
• A copy of the original purchase receipt or proof of purchase must be included with the return.

How to Initiate a Return

1. Contact Us: Before returning any items, please contact our customer service team to initiate the return process. You can reach us at:

   • 📞 Phone: +1 (408) 502-9425
   • 📧 Email: sales@mushroomschocolate.com

2. Provide Details: When contacting us, please provide the following information:

   • Order number
   • Item(s) you wish to return
   • Reason for the return

3. Receive Return Authorization: Our team will provide you with a return authorization and detailed instructions on how to send the item(s) back to us.

4. Prepare Your Return: Securely package the item(s) in their original packaging, including all original labels and tags. Attach the return authorization and proof of purchase.

5. Ship Your Return: Send your return to the following address:

   • 🏢 Returns Address:
     Mushroom Chocolate
     Returns Department
     3227 22nd St
     San Francisco, CA 94110
     USA

6. Track Your Return: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item(s) without a tracking number.

Refund Process

Once your return is received and inspected, we will process your refund:

1. Inspection: Upon receiving the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.

2. Refund Approval: If the return is approved, a refund will be issued to your original payment method within 7-10 business days.

3. Refund Notification: You will receive a confirmation email once your refund has been processed. Please allow additional time for the refund to appear on your bank or credit card statement.

Exchanges

We offer exchanges for items that are damaged, defective, or incorrect. To request an exchange:

1. Contact Us: Reach out to our customer service team within 30 days of receiving your order.
2. Provide Details: Include your order number, item(s) you wish to exchange, and the reason for the exchange.
3. Receive Exchange Authorization: Our team will guide you through the exchange process and provide instructions on returning the item(s).

Non-Returnable Items

Please note that the following items are non-returnable:

• Items that have been opened or used
• Items not in their original condition
• Items returned after the 30-day window

Shipping Costs for Returns

• Domestic Returns: Customers are responsible for the shipping costs of returning the item(s) unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
• International Returns: International customers are responsible for return shipping costs unless otherwise specified.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

Contact Us

For any questions or concerns regarding our returns and refunds policy, please contact us at:

• 📞 Phone: +1 (408) 502-9425
• 📧 Email: sales@mushroomschocolate.com
• 🏢 Store Address:
  Mushroom Chocolate
  3227 22nd St
  San Francisco, CA 94110
  USA

Thank you for choosing Mushroom Chocolate Shop. We value your business and are dedicated to ensuring your satisfaction with every purchase